Serial number tracking
Identify individual stock units with serial numbers and preserve that identity through warehouse work, shipments and supported return workflows.
Follow a unit, not just a quantity
Serial tracking is useful when one physical unit must be distinguished from another of the same product. The serial accompanies the warehouse and location context used by stock operations. Operators select the appropriate identity rather than recording an anonymous quantity, helping preserve the link between the goods handled and their transaction history.
Support investigation after the sale
Saved shipments and their source lines provide evidence for subsequent RMA and warranty work. Keeping serial information at the stock boundary is more useful than adding a number to a customer note after dispatch. Inventory reporting can also distinguish serial-related movements, subject to the available data and selected report scope.
What to know before you start
Serial tracking is an inventory capability, not an automatic warranty-entitlement decision. Return approval, condition and replacement choices remain explicit business decisions.
Practical questions
Do serial numbers replace product codes?
No. The product code identifies the catalogue item; the serial distinguishes a particular physical unit of that item.
Can serial-tracked goods be returned?
Use the supported RMA workflow and the customer's original shipment evidence, with the required stock-tracking checks.
Continue the workflow
Lot and batch tracking
Keep lot identity with receipts, warehouse stock and downstream movements, so batch-specific work does not disappear into a single product total.
Outbound shipments
Finalize outgoing goods against the correct order or replacement case, retaining package, quantity and source details with the stock movement.
Returns and warranty replacements
Manage an RMA with explicit return and replacement decisions, original-shipment references, stock-aware receiving and independent progress for each physical leg.